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RETURN POLICY

CAN I RETURN MY ORDER?

Yes, that’s possible. You can always try our hearing aids for 60 DAYS! Are you not satisfied with your purchase after these 8 weeks, or 60 days? Then you can return the product to Online-HearingAids.com. The trial period starts counting from the day you have the hearing aids in your hand. Other accessories from Online-HearingAids.com have a return period of 14 days. To return your items, we request that you follow the following steps.

HOW DOES THE RETURN PROCESS WORK?

To return your items, we request that you follow the following steps.

HOW DOES THE RETURN PROCESS WORK?PLEASE FOLLOW THE STEPS BELOW WHEN RETURNING ITEMS.

  • Place the item (or items) you ordered in the original packaging. Please note that we are unable to process items that are not returned in their original packaging.
  • Please mention your order number when returning items.
  • Online-HearingAids.com
    Nikkelstraat 43
    1411 AH Naarden
    The Netherlands
  • Write down your reasons for the return and add this document to the package. This information is important for us, as it enable us to continue optimising our service.
  • We will refund the total sales amount as quickly as possible, at the latest 14 days after receipt of the items.
    We will refund the sales amount using the same method that you used for payment.
  • EXCEPTION
    Hygiene-sensitive products, such as ear buds and earpieces, whose seal has been broken cannot be returned.
  • To products other than hearing aids, a 14-day withdrawal period applies.

HOW MUCH DOES RETURNING ITEMS COST?

The shipment charges for returning come at your own expense and depend on the package size. Within the EU, you can send your return using any local delivery service.

Important information about sending returns from outside the EU

If you are sending your package from outside the EU, be sure to use UPS or DHL. Include the invoice, indicating ‘Duty Paid’ and the fact that this concerns a return, which is to say ‘Returned goods’ instead of ‘Commercial goods’. Be sure to list the package’s weight correctly.

Note: Do not send the package Cash-on-Delivery. In addition, packages on which import duties must be paid will not be accepted and will be returned.

WHAT IS THE RETURN ADDRESS?

The return address of Online-HearingAids.com is:

Online-HearingAids.com
Nikkelstraat 43
1411 AH Naarden
The Netherlands

Please add your order number as a reference.

RETURNING HEARING AIDS
WITHDRAWING FROM THE AGREEMENT AND RETURNING ITEMS WITHOUT STATING ANY REASONS

You are entitled to withdrawing from the agreement without stating any reasons within a 60-day term.
The withdrawal term ends 60 days after the day on which you, or a third party indicated by you other than the carrier, physically takes possession of the item.
In order to exercise your right to withdrawal, you must send us a statement (in written form, e.g. by mail or by email) informing us of your withdrawal from the agreement. For this, you may use the withdrawal form template (PDF), but you are not obligated to do so. The 60-day cooling-off period applies to hearing aids.

Provided you return the items before the 60-day period has lapsed, you will be on time.The direct costs for returning the items will be at your expense.

Our return address is:
Nikkelstraat 43
1411 AH
Naarden
The Netherlands

You are solely responsible for any loss of value of the goods resulting from their use.

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