Return policy

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Can I return my order?

Yes, that’s possible. You can always try our hearing aids for 60 DAYS! Are you not satisfied with your purchase after these 8 weeks, or 60 days? Then you can return the product to Online-HearingAids.com. The trial period starts counting from the day you have the hearing aids in your hand. Other accessories from Online-HearingAids.com have a return period of 14 days. 

How does the return process work?

To return your items, we request that you follow the following steps.

-  You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
-  Place the item (or items) you ordered in the original packaging. Please note that we are unable to process items that are not returned in their original packaging.
-  Please mention your order number when returning items: Online-HearingAids.com
-  In the name of:

      Customer service – Webshopmanager
      Nikkelstraat 43
      1411 AH Naarden
      The Netherlands

-  Write down your reasons for the return and add this document to the package. This information is important for us, as it enable us to continue optimising our service.
-  We will refund the total sales amount as quickly as possible, at the latest 14 days after receipt of the items.
-  We will refund the sales amount using the same method that you used for payment.



-  Hygiene-sensitive products, such as ear buds and earpieces, whose seal has been broken cannot be returned.
-  To products other than hearing aids, a 14-day withdrawal period applies.

How much does returning items cost?

The shipment charges for returning come at your own expense and depend on the package size. Within the EU, you can send your return using any local delivery service.

Important information about sending returns from outside the EU

If you are sending your package from outside the EU, be sure to use UPS or DHL. Include the invoice, indicating ‘Duty Paid’ and the fact that this concerns a return, which is to say ‘Returned goods’ instead of ‘Commercial goods’. Be sure to list the package’s weight correctly.

Note: Do not send the package Cash-on-Delivery. In addition, packages on which import duties must be paid will not be accepted and will be returned.

What is the return address?

The return address of Online-HearingAids.com is:

In the name of:
Customer service – Webshop manager

Nikkelstraat 43
1411 AH Naarden
The Netherlands

Please add your order number as a reference.

Returning hearing aids

Withdrawing from the agreement and returning items without stating any reasons

-  You are entitled to withdrawing from the agreement without stating any reasons within a 60-day term.
You want to be able to hear well in all listening situations. You cannot create all these situations in one day. Therefore, you have 60 days to use the hearing aids risk-free for 60 days. If, for whatever reason, the devices are not to your satisfaction, please return the devices by post. The full purchase price of the hearing aids will be refunded to you within 14 days after termination of the agreement. We will wait with refund until we have received the goods back.

Right to cancel
-  You have the right to return the hearing aids within 60 days without giving a reason. The withdrawal period expires 60 days from the day of closing the purchase of hearing aids.
To exercise the right of withdrawal, please inform us:
Your name, address and your telephone and e-mail address of
For this, you may use the withdrawal form template (PDF), but you are not obligated to do so. The 60-day cooling-off period applies to hearing aids.
To meet the cancellation deadline, it is:
sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of cancellation
-  If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs incurred if you have chosen a type of delivery other than delivery other than
the cheapest form of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are notified of your decision. We will make the refund with the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

The direct costs for returning the items will be at your expense.

Our return address is:
-  Online-hearingaids.com

In the name of:
-  Customer service – Webshop manager
-  Nikkelstraat 43
-  1411 AH
-  Naarden
-  The Netherlands

-  You are solely responsible for any loss of value of the goods resulting from their use.


Download return form

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By Yvan Karman