RETURN POLICY

CAN I RETURN MY ORDER?

Yes, that’s possible. You can always try our hearing aids for 4 weeks. TEMPORARILY EVEN 60 DAYS! Are you not satisfied with your purchase after these 8 weeks, or 60 days? Then you can return the product to Online-HearingAids.com. The trial period starts counting from the day you have the hearing aids in your hand. Other accessories from Online-HearingAids.com have a return period of 14 days. To return your items, we request that you follow the following steps.

HOW DOES THE RETURN PROCESS WORK?

To return your items, we request that you follow the following steps.

Call or e-mail the Online-HearingAids.com customer service and request a return. Or use the return form included in the package.
You will receive a return form from us by e-mail.
Print out the return form, fill it in and add it to the package.
You will receive a refund from us as soon as we have received your return.

Contact Customer Service

WHAT ARE THE COSTS FOR THE RETURN?

The shipping costs of the return are for your own account and depend on the size of the package.

WHAT IS THE RETURN ADDRESS?

The return address of Online-HearingAids.com is:

Online-HearingAids.com
Nikkelstraat 43
1411 AH Naarden
The Netherlands

Please add your order number and last name as a reference in the address information.

HOW SOON WILL I BE REFUNDED AFTER RETURNING?

As soon as we have received your product, we will refund the purchase amount. Would you like to have the purchase amount refunded to a different account number? Then contact us as soon as possible!

REVOKE THE AGREEMENT AND RETURN IT WITHOUT GIVING ANY REASON

You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the product. To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example in writing, by post or e-mail) that you are withdrawing from the agreement. We also add the form to your order. If your ordering from Germany you can use the form here.

To meet the withdrawal period, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Download return form

CONSEQUENCES OF THE WITHDRAWAL

If you cancel the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the agreement, back from us. If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, we will not charge you for such reimbursement. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired.

The direct costs of returning the goods are for your account.

Our return address
Nikkelstraat 43, 1411 AH in Naarden, The Netherlands

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the good