23 Service points

Warranty & Guarantee

What does the warranty mean at Online-HearingAids.com?

All hearing aids in our assortment come with a standard free 2 year manufacturer’s warranty from the day of purchase. All hearing aids have at least 1 year worldwide warranty. Should you discover a defect to your hearing aid within the guarantee period, it will be repaired free of charge. Of course we will investigate whether the defect is faulty to normal use or that the defect is the result of injudicious handling. Additionally all hearing aid accessories have a standard guarantee of 1 year. This also applies to the speaker of your hearing aid.

In addition to the manufacturer’s warranty, the legal warranty also applies, of course. The legal guarantee means that a product is or should be what the consumer can reasonably expect from it.

The manufacturer’s warranty and any additional purchased warranty do not affect the statutory warranty.

You can extend the warranty of your hearing aid from the standard 2 year warranty to a 5 year warranty. When ordering your hearing aid, you can choose the additional 5-year guarantee. The extra guarantee costs 99 euros per hearing aid. This means you are insured for 3 years longer against defects.

Forgot to purchase your 5 year warranty? No problem. Click on the warranty product below to extend the warranty for either 1 or 2 hearing aids.

What counts as proof of guarantee?

Your proof of purchase counts as warranty certificate! This also applies to the 5 year warranty service of Online-HearingAids.com. The warranty period is calculated from day of purchase on your receipt. The relevant invoice can be found in your personal account, log in here here to see your invoice.

How do I report a defect hearing aid?

When you contact our customer service, you can report that your device is broken or shows defects. Often we hear that a device is broken, but there is something else going on. For instance, often the filter is blocked by earwax or the battery is empty. We always ask you to check this page before reporting a defect. 

Please complete the checklist that allows you to solve the most common problems yourself. Click on the button below to complete the checklist.

Is your hearing aid really defective after these checks? 
Then please contact our customer service. We will then ensure that your hearing aid is repaired.

Return period of defective product

The return period of hearing aids is 60 days and for all other products and accessories we have a return period of 14 days. When you have a defective product that is not a hearing aid, such as a TV connector or other hearing aid accessory, please contact our customer service as soon as possible.

What is the repair process?

Have you completed the checklist and is your hearing aid still defective?
Then take the following steps:

Please note that you will receive your Hearing Aid back approximately 2 weeks after sending it in. Does it take longer? Please contact us and we will find out when you can expect your hearing aid again.

What are the repair costs?

The repair costs are free if it is within the warranty period. Unless there is a case of improper use, then there are costs associated with the repair.

In addition, we charge a fixed repair price for hearing aids that are up to 5 years old, see below. Is your hearing aid older? Please contact us by phone for a custom quote.

Is the repair of your hearing aid outside the warranty period? Then the fixed price is €145,- per device. Here too, the following applies: has the appliance become defective due to improper use? Then there are higher costs involved. At Online-HearingAids.com you can get 3 years extra warranty for an amount of €99,- So the costs are almost equal to the repair.

How much are the shipping costs for repairs?
The shipment charges for returning come at your own expense and depend on the package size. Within the EU, you can send your return using any local delivery service.

Important information about sending returns from outside the EU

If you are sending your package from outside the EU, be sure to use UPS or DHL. Include the invoice, indicating ‘Duty Paid’ and the fact that this concerns a repair, which is to say ‘Returned goods’ instead of ‘Commercial goods’. Be sure to list the package’s weight correctly.
Note: Do not send the package Cash-on-Delivery. In addition, packages on which import duties must be paid will not be accepted and will be returned.

Is your question not listed? contact us