In order to avoid a faulty hearing aid in the future, we recommend that you go through the checklist below. In addition, we have prepared a video in which we demonstrate how to perform easy maintenance at home and how to avoid unpleasant situations. Replacing parts and cleaning your hearing aid has never been easier!
On our YouTube channel, our hearing care professionals explain how to maintain and replace individual parts of your hearing aid.
→ Every night, clean the dome (the rubber tip that goes into your ear) using a wet wipe to prevent it from clogging up.
→ For good sound quality, is it important to clean the microphone opening using a soft brush every day. Gently brush the opening (or openings) to remove dirt.
→ If your hearing aid is rechargeable, clean the hearing aid’s and charger’s contacts using special alcohol wipes on a regular basis.
→ Replace the filter at least once every two months. If you notice your hearing worsening in the meantime, feel free to replace the filter earlier than that.
→ For faster and more effective maintenance, we recommend using a cleaning set containing special tools to make replacing and cleaning parts a lot easier. The miniature bellows, for example, prevent water from getting stuck in the tubing, which can cause complete blockage.
→ Do you have a hearing aid with rubber tubing? Clean this weekly by disconnecting it from the hearing aid. Push the included black wire through the tubing to remove any dirt that may have accumulated. After cleaning the tube, check for tears and kinks that might have occurred by regularly removing and replacing the tubing. If you notice any kinks, replace the tubing.
→ Regularly test the battery using a battery tester so you don’t end up with a dead battery unexpectedly. Batteries will last about 5 to 14 days. Rechargeable batteries last about a year. To extend battery life as much as possible, open the battery compartment every night.
→ To prevent defects caused by moisture, we recommend putting the hearing aid in a drying box overnight. This is because perspiration can also cause moisture to end up in the hearing aid, causing a crackling sound. In addition, a drying box also has a UV lamp, which kills 99% of bacteria, reducing the risk of infections.
"There is no sound coming out of the speaker"
In most cases, the filter is either clogged or broken. Try cleaning the filter. If this does not solve the problem, replace the filter with a new one. If a new filter still does not solve the problem, then there might be an issue with the speaker. A speaker has a warranty of 1 year. Do you still have a warranty on your speaker, check our website for the return process. No longer any warranty? Check our webshop for new speakers.
“My hearing is worse after cleaning the earmold”
During cleaning, the earmolds may have been swapped between the left and right sides. Switch the earmolds or check the markings: red is for the right ear, while blue is for the left ear.
“After cleaning my hearing aid, it no longer works"
Find out where the problem is coming from by separating the earmold from the hearing aid. Place the hearing aid (without the earmold) in the palm of your hand and gently close your hand. If you hear the hearing aid squeaking or whistling, the earmold is the cause and is probably clogged up. Clean the earmold again to solve the problem. If the earmold is not the cause, there may be a problem with the battery. Check the battery using a battery tester. The problem may also be caused by the tubing. Blow the tube – and, if necessary, the earmold’s channels – dry.
Do you have a Phonak hearing aid, and all of the above-mentioned tips did not solve the issue, try to reset the device. On the bottom part of your hearing aid, you will find a button (usually on the back). Press this button for 15 seconds. Place the device in the charger and wait until a green light starts blinking. The hearing aid is now ready for use.