Mail your complaint to firstname.lastname@example.org. Describe the complaint as clearly as possible. This could be a complaint about the product or service. If you think the product is defective, first check this page. Often there is something else going on.
You will receive a confirmation of receipt from us.
You will receive a substantive response to your complaint from us within 14 days.
You may also submit the complaint to the Disputes Committee via the European ODR platform
Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague ( www.sgc.nl ).