At our customer service department, you can report that your purchased product is broken or defective. When it's a hearing aid, we often hear that the device is broken, but in fact, something else might be the problem. For example, it is common that the filter is blocked by earwax, a speaker that is faulty, or that there is moisture in the hearing aid. We always ask you to go through our checklist before reporting a defective hearing aid. Click on the button below to go through the checklist and solve the most common problems yourself.
Do you have a defective accessory or hearing aid that is still defective after going through our checklist and is within the warranty period? If so, please take the following steps if you are residing within Europe:
Online-hearingaids.com
Nikkelstraat 43
1411 AH Naarden
Netherlands
Is your accessory or hearing aid still defective after going through our checklist? If you live outside Europe, please follow the procedure below. Here are the steps to take:
We are here to help you with the repair process outside Europe. Please contact us and we will be happy to help you.
The shipping costs for sending a repair are for your own account and depend on the size and weight of the package and the chosen carrier. Within Europe, you can send your return with any local carrier.
If you live outside Europe, shipping is possible with a local carrier and the corresponding rates. In addition to the shipping costs, also take into account possible clearance costs.
NOTE: do not send your package C.O.D.. We will not accept these shipments and they will be returned to you.
