Deliver
Delivery time
Shipping time for hearing aids
For behind-the-ear hearing aid orders, we aim to dispatch your order within 7 working days.
For in-the-ear hearing aids we need an ear mold of your ears. We cannot process your in-the-ear order without ear molds. Once we have received your ear mold, we aim for a delivery time of 14 days.
Shipping time for other products
We aim to dispatch your order within 3-5 business days. Should there be a delay in dispatching your product, we will inform you in a timely manner.
The delivery time may be longer if you have ordered a custom-made product (such as earmolds). This product is made specifically to your measurements.
Shipping costs
Within the Netherlands, shipping costs are €5.95. For orders over €50, shipping is free. Please note: for hearing aids, we charge €29.95 because we always send the hearing aids insured.
Shipping costs vary by country. You will see this price in your shopping cart. You can also first view this overview with all shipping costs per country:
- Belgium: €7.99 (free with purchases of €75 or more)
- Bulgaria: €14.99
- Canary Island: €47.91
- Cyprus: €49.95
- Denmark: €17.99
- Germany: €7.99 (free with purchases of €75 or more)
- Finland: €17.99
- France: €12.99 (free with purchases of €99 or more)
- Greece: €23.95
- Hungary: €14.99
- Ireland: €17.99
- Italy: €17.99 (free with purchases of €99 or more)
- Latvia: €23.96
- Lithuania: €23.96
- Luxembourg: €12.99
- Malta (Republic): €49.95
- Netherlands: €5.95 (free with purchases of €50 or more)
- Norway: €29.95
- Austria: €12.99 (free with purchases of €99 or more)
- Poland: €14.99
- Portugal: €12.99 (free with purchases of €99 or more)
- Romania: €14.99
- Slovenia: €14.99
- Spain: €12.99 (free with purchases of €99 or more)
- Czech Republic: €14.99
- Sweden: €17.99
- Aruba: €99.95
- Australia: €99.95
- Brazil: €99.95
- Canada: €99.95
- China: €99.95
- Curacao: €99.95
- Great Britain: €99.95
- Hong Kong: €99.95
- Israel: €99.95
- India: €99.95
- Mexico: €99.95
- New Zealand: €99.95
- United States: €99.95
- Saudi Arabia: €99.95
- Singapore: €99.95
- Taiwan: €99.95
- Turkey: €49.95
- South Africa: €99.95
- South Korea: €99.95
- Switzerland: €49.95
Carriers
Orders are sent by PostNL, DHL, DPD or UPS. For packages outside Europe, we always choose the best carrier based on our experience to ensure that your package arrives without problems.
Tracking the package
After you have placed an order with us, you will receive an order confirmation. The order confirmation contains a Track & Trace link with which you can track your shipment. If the delivery person is at your door, the delivery person will leave the package with the neighbors or otherwise offer it another time. If the delivery person has offered the package multiple times without success, it will be delivered to a collection point.
Order not delivered/missing products
It doesn't happen often, but sometimes something can go wrong. In this case, we ask you to contact us by phone at (+31) 35 303 9100 or to email us at info@online-hearingaids.com.
Change delivery address
If we have not yet shipped your order, you can call us on (+31) 35 303 9100 or email us at info@online-hearingaids.com.