Frequently asked questions

By uploading your audiogram, our hearing care professionals can assess which hearing aids are suitable for your hearing loss. In addition, our audiologist will send you a supplementary questionnaire to better understand your preferences. You can also share your specific requirements and hearing concerns with us. Before processing your hearing aid order, our Star-certified audiologists will check whether this is truly the best choice for you.

No, it is not strictly necessary to provide an audiogram beforehand. We can first send your hearing aids to you, after which we will conduct an online hearing test together. Our hearing care professionals will use the results of this test to fine-tune your hearing aids remotely. Do you already have an audiogram? If so, you can, of course, share it with us so we can use it to configure your hearing aids. Watch the video: https://www.youtube.com/watch?v=-qCGzabUm48 to see how we adjust hearing aids remotely.

The advice tool on our website is a simple questionnaire that you can complete in just a few minutes. You will answer questions about your hearing, lifestyle, and personal preferences. Based on your answers, we provide tailored advice that perfectly matches your needs.

In-the-ear (ITE) hearing aids are worn entirely inside the ear canal. These devices are small and discreet, making them barely visible. They are particularly suitable for people with mild to moderate hearing loss and provide natural sound quality as they are positioned close to the eardrum. Behind-the-ear (BTE) hearing aids are worn behind the ear and connected to an earmold or a thin tube that sits in the ear canal. They are more versatile and powerful, making them suitable for almost all types of hearing loss, from mild to severe. Additionally, they are often easier to handle and maintain compared to in-the-ear devices. The best choice for you depends on your hearing loss, preferences, and lifestyle. If you need more advice or want to know which type of hearing aid suits you best, our hearing care professionals are here to help. Feel free to contact us for personalized advice!

Yes, there is a completely invisible hearing aid: the Phonak Lyric. It is the first and only 100% invisible hearing aid in the world. The device is placed deep in the ear canal, making it completely hidden from view. With the Phonak Lyric, you can enjoy ultimate comfort, natural sound, and a completely invisible solution. Want to know more? Contact us at info@online-hearingaids.com or call +31 0353039100.

At Online-HearingAids, ordering your hearing aids is simple. Choose the hearing aid that best suits your needs in our webshop and place your order via Online-HearingAids.com. Our audiologist will then perfectly adjust your hearing aid to your situation. If you have an audiogram, you can share your preferences via email, and we will pre-program your hearing aid. Within 7 days, you will receive your hearing aid ready to use at home. If you don’t have an audiogram, we will send the hearing aid without any settings. Once you’ve received it, contact us, and we will conduct a hearing test together and adjust the hearing aid remotely. For more information, visit our page: https://online-hearingaids.com/pages/how-does-it-work.

At Online-HearingAids, you can try your hearing aids for 60 days without obligation. Not satisfied? No problem! You can easily return the hearing aids free of charge. This trial period ensures you have enough time to test your hearing aids in your own environment and be confident in your choice.

You can always schedule an appointment within 2 weeks. For questions to our hearing care professional, you will receive a response within 3 working days. Want to book an appointment? Email us at info@online-hearingaids.com.

OnlineHearing-Aids is available through various channels: - Chat: 7 days a week from 09:30 to 22:00. - Phone: On weekdays from 09:30 to 17:00 via +31 0353039100. - Email: Send us a message at info@online-hearingaids.com, and we will respond as soon as possible.

At Online-Hearing-Aids, we value sustainability highly. However, we unfortunately do not purchase used hearing aids. We encourage you to recycle your old hearing aids through local recycling programs or donate them to organizations that refurbish them for those in need.

At OnlineHearingAids, you only pay for the hearing aid and one comprehensive fitting by a Star-certified hearing care professional. This keeps costs transparent, ensuring you never pay for unnecessary extras. Additionally, we offer the fairest price guarantee, meaning you are always assured of the best price for your hearing aids. If you find a lower price elsewhere, we will match it. Need additional visits to a hearing care professional? That’s absolutely possible, but these costs will be charged separately. This flexible model and our price guarantee ensure that you never pay more than necessary.

An appointment with the hearing care professional is free of charge during the first 60 days after purchase. After this period, an online appointment costs €35, and a appointment on location costs €49.

At Online-Hearing-Aids, you can choose from the following secure payment methods: iDEAL Credit card (Mastercard/VISA) PayPal Bancontact Bank transfer Klarna: With Klarna, you can choose to pay immediately, later, or in installments during checkout. Any additional costs will be displayed by Klarna during the payment process. For more information, refer to Klarna's terms and conditions. These options provide you with flexibility and convenience, allowing you to pay in the way that suits you best.

Yes, at Online-Hearing-Aids, you can use Klarna - Pay Later. With Klarna, you can pay for your purchase in three equal installments, interest-free, provided your application is approved by Klarna. Any additional costs or conditions will be clearly displayed by Klarna during the payment process.

You can easily check the status of your order and payment via your account on Online-HearingAids.com. Log in to your account to view your order history and the current status of your order. Once your order has been shipped, you will receive an email with a track & trace link to follow your package. If your order has not been shipped after a long time, you can send us an email at info@online-hearingaids.com. Our team will be happy to assist you!

The hearing care professional will adjust your hearing aids within 7 days and then ship them to you. Once your hearing aids have been dispatched, you will receive a track & trace code to follow the shipment. For in-the-ear hearing aids, the delivery time is typically within 3 weeks, unless the ear impressions have not yet been received.

Yes, your hearing aids are always shipped with insurance. If the package is lost, we will send you new hearing aids free of charge.

Yes, we ship worldwide, including to countries outside the European Union. Thanks to our online approach, we can serve customers anywhere in the world. Please note: shipments to countries outside the EU may be subject to additional costs, such as customs clearance fees and local taxes (e.g., VAT).

You can return hearing aids within 60 days and other items within 30 days.

If your package does not arrive, please email our customer service at info@online-hearingaids.com. We will initiate an investigation and, if necessary, resend the shipment.

Whether you receive reimbursement for hearing aids from Online-Hearing-Aids depends on your insurance provider and policy. To find out, you can request a quotation from us and submit it to your insurer for review. We recommend checking with your insurer to determine the coverage for hearing aids purchased online. If you need assistance, we are happy to provide you with a detailed invoice or additional information to facilitate the reimbursement process.

Yes, you can arrange reimbursement yourself after purchasing from Online-Hearing-Aids. We can provide you with a detailed invoice or quotation, which you can submit to your insurance provider. Be sure to check with your insurer beforehand to understand their reimbursement process and requirements for hearing aids purchased online. If you need assistance, feel free to contact us.

Yes, all hearing aids from Online-HearingAids come with a standard 2-year manufacturer’s warranty. You can extend the warranty to 5 years by purchasing an additional 3-year warranty. We highly recommend upgrading to the 5-year warranty, as a single repair costs €145 per hearing aid. The cost of extending the warranty is €99 within the EU and €199 outside the EU, regardless of the number of repairs needed during the warranty period.

Yes, hearing aid chargers come with a 2-year manufacturer’s warranty, and hearing aid speakers have a 1-year warranty.

For the first 2 years, you can claim warranty worldwide through the manufacturer. After this period, or if you prefer, you can claim warranty directly with Online-Hearing-Aids. Simply contact our customer service via email at info@online-hearingaids.com or by phone at +31 0353039100. We will guide you through the warranty process and ensure your issue is resolved promptly.

If your hearing aid is no longer functioning, we recommend first going through our troubleshooting checklist. This resolves most issues. If the checklist does not fix the problem, please refer to the information on this page: https://online-hearingaids.com/pages/repair-process

Repairs are completely free within the first 2 years. After this period, the cost for repairing your hearing aid is €149 per device, unless you have purchased an extended warranty.

When purchasing hearing aids, you can opt to buy spare hearing aids for €224.50 per device. This ensures you always have a backup available. If you decide to purchase spare hearing aids later, that’s also possible. The cost is then €299 per device. With this option, you’re guaranteed continuous use of your hearing aids, even in the event of a defect.

On the product page of your hearing aid, you can easily find which speaker is suitable for your model. Additionally, you can determine the size of the speaker using our handy measuring tool. You can download the measuring tool here: https://cdn.shopify.com/s/files/1/0745/1728/3109/files/Meettool_thintube_EN_1.pdf?v=1733128620 For more information and a detailed explanation, please visit our page: https://online-hearingaids.com/pages/what-hearing-aid-speaker-do-i-need

When you order a hearing aid, you will receive domes in all available sizes. This allows you to test which dome fits your ear canal and provides the best comfort. For more information about domes and their usage, you can consult our detailed product information via: https://cdn.shopify.com/s/files/1/0745/1728/3109/files/Productinformatie-domes.pdf?v=1707210607.

To prevent or resolve issues with your hearing aid, we recommend visiting our webpage on maintaining and cleaning hearing aids. Here you will find detailed information and useful tips: https://online-hearingaids.com/pages/hearing-aids-maintenance-and-cleaning We also offer a special YouTube playlist: https://www.youtube.com/playlist?list=PLxiYG4cEpG194Ae_gzVHcSPK_bJOdDiM1. Each step is clearly explained through audio and video, making it easy for you to follow along.