Repair process

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The Online-HearingAids Repair Checklist

To ensure that your hearing aid(s) continue to function optimally, we have created an online checklist that you can go through. This checklist provides step-by-step guidance, helpful videos, and solutions for the most common issues. We recommend following these steps first before sending your device for repair – many problems can be quickly and easily resolved at home with our online support.

Run through the checklist

If the steps in the checklist did not help, send your hearing aid to us for repair and download the repair form. Fill out the form completely and add it to the package with your hearing aid. Please note: You can only send your hearing aids to us if you purchased them from us.

Is this a defective accessory? Please report it to our customer service via info@online-hearingaids.com

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The repair process within the EU

Is your accessory or hearing aid still defective after you have gone through the checklist? And is it within the warranty period?
Then follow these steps for repairs within the EU:

Pack the accessory or hearing aids safely and securely to prevent damage during transport. Do you have 2 hearing aids? Send both. Also the hearing aid that is not defective! This is so that we can reconnect the hearing aids after repair.

Shipping address:

OnlineHearingAids
Nikkelstraat 43
1411 AH Naarden
The Netherlands

Follow-up:
Online-HearingAids will repair the accessory or hearing aid for you. We strive to return the accessory or hearing aid repaired within two weeks of receipt.

The repair process outside the EU

If the hearing aid is still defective after going through our checklist and you live outside the EU, please follow the procedure below:

Please contact us by email: info@online-hearingaids.com

We will try to resolve the defect remotely.

If necessary, we ask you to ask a local hearing care professional for a repair quote.

Please send us the repair quote by email.

We will discuss with you whether the repair costs outweigh the costly and cumbersome shipping process of your accessory or hearing aid to our head office in the Netherlands. If not, we will provide instructions for sending the accessory or hearing aids.

Please note: if you want to ship your hearing aids outside the EU, you will need to apply for a customs code from your local customs and arrange for the required customs documents. Please take into account additional costs, such as customs clearance costs.

We are happy to assist you with the repair process outside the EU. Contact us and we will be happy to assist you personally.

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What are the shipping costs for a repair?

The shipping costs for sending a repair are at your own expense and depend on the size and weight of the package and the chosen carrier. Within the EU you can send it with any local carrier.

If you live outside the EU, please send with UPS or FedEx.
In addition to shipping costs, please also take into account possible customs clearance costs.

PLEASE NOTE: Do not send the package by cash on delivery . We will not accept these shipments and they will be returned.

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