RETURNS
CAN I RETURN MY ORDER?
Yes, that is possible. You can always HEAR our hearing aids for 60 DAYS! Are you not satisfied with your purchase after these 60 days? Then you can return the hearing aids to Online-HearingAids.com.
The 60 days start from the day you receive the hearing aids.
Other products, such as accessories, from Online-HearingAids.com have a return period of 14 days. To return your items, we request that you follow the following steps.
HOW DOES THE RETURN PROCESS WORK?
To return the items, please follow these steps:
1. Log in to your account and go to “My Orders.”
2. Select the product you wish to return.
3. Choose a reason for the return request.
4. Optionally, add a comment.
5. Submit the return request.
Your return request will be reviewed within 72 hours. If accepted, a return label will be generated for returns within the Netherlands and Belgium. The return shipping cost within these countries is €5.95.
Return Address
Online-Hearingaids
Nikkelstraat 43
1411 AH Naarden
The Netherlands
Please return the goods in their original and undamaged condition, preferably in the original packaging. If the original packaging is missing, a depreciation fee may be applied.
We will refund the full purchase amount as soon as possible, but no later than 14 days after receiving the withdrawal notification.
WHAT ARE THE COSTS FOR RETURNS?
Return Shipping Costs
The shipping costs for returns are at your own expense. Within the Netherlands and Belgium, these costs are €5.95, and a return label will be generated for you. For other countries, return costs depend on the size, weight, and carrier. Within the EU, you can return your package using any local carrier. Please do not send your package as cash on delivery.
Note: Shipments from Outside the EU
If you are returning an item from outside the EU, please use UPS or FedEx and include an invoice marked with "Duty Paid" and "Returned Goods" to avoid import duties. We cannot accept shipments with outstanding import duties.
- EXCEPTION: Hygiene Products
Products such as earplugs and earmolds, where the seal has been broken, cannot be returned.
RETURNING A HEARING AID
Cancellation of agreement and return without giving any reason:
You have the right to cancel this contract within 60 days without giving any reason. The cancellation period will expire after 60 days from the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the product. To exercise the right of cancellation, you must inform us of your cancellation of this contract by means of a statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form for this purpose, but you are not obliged to do so.
The 60-day return period applies to hearing aids. You are on time if you return the goods before the 60-day period has expired. The direct costs of returning the goods are at your own expense.
Our return address:
Nikkelstraat 43
1411 AH Naarden
The Netherlands
You are only liable for any diminished value of the goods resulting from the handling and use of the goods.