What is the delivery time for my order?
We strive to deliver your order within 3 – 5 working days.
The delivery time is longer if you have ordered a custom-made product (such as custom earplugs). If you have ordered a hearing aid, but have not yet taken a hearing test, the delivery will also take longer. We will first take a hearing test from you, based on this we can adjust your hearing aid.
What are the delivery costs?
The shipping costs differ per country. You will see the costs in your shopping cart.
Can I track my package?
Yes, you can usually follow your order via a Track & amp; Trace code that we will send you by e-mail.
My order has not been delivered / is missing products!
Contact us by phone. Our employees will see what is going on when it still comes your way.
Is the hearing aid ready for use when I get it?
No, we will contact you for an appointment after your order. During this appointment we will adjust your hearing aid perfectly for your hearing. This is always done by a Star certified hearing care professional from Online-HearingAids.com
What should I do when I have the hearing aid inside?
After placing your order, we will contact you for an appointment. During this appointment we will set up your hearing aids. Is it taking too long for us to contact you? Feel free to call our customer service or chat with us!
Why does it sometimes take longer than 3 working days for my order?
With a custom-made product it takes longer because we still have to make the product specifically to your dimensions. In addition, our hearing care professionals can contact you if they think that the hearing aid you have selected is not the best choice. They do this on the basis of the uploaded / delivered hearing test. Sometimes we want to talk to you to adjust the hearing aid properly, even then it can take a little longer before you have your perfect hearing solution.
Adjust delivery address
If we have not yet shipped your order, you can call us to have the delivery address adjusted.
Who is the carrier?
The order will be delivered to you by DPD, DHL or UPS.
What happens if i'm not at home?
If you are not at home, the order will be relisted another time.
Is your question not listed?
Then contact our customer service!