How can we help?
-
More information about your already placed order and its status.
-
My orders -
How to return a product and more information.
-
Returns -
Find out what is covered under warranty and how a repair is handled.
-
Warranty -
Read what steps you should take if your hearing aid is defective.
-
Hearing aid defective
Give feedback
Do you have feedback for us? Please mail it to info@Online-HearingAids.com. Describe your experience as clearly as possible.
This could be a complaint about the product or service. If you think the product is defective, please check first this page.
Often there is something else going on.
You will receive a substantive response to your feedback from us within 14 days.
You may also submit the complaint to the Disputes Committee via the European ODR platform
Are you not satisfied with the handling of your feedback? Then you can submit it to the Thuiswinkel Disputes Committee:
PO Box 90600, 2509 LP The Hague ( www.sgc.nl ).
Watch our instructional videos for frequently asked questions
How to: connect hearing aid to smartphone?
How to: Replace hearing aid filter?
How to: Change the hearing aid speaker?