I think my hearing aid is defective, what now?
To ensure your hearing aid continues to function optimally, we have developed a general checklist that can help solve common problems. This online checklist offers step-by-step support and contains helpful videos to help you solve the most common problems.
Before sending your hearing aid for repair, we recommend that you first go through this checklist and check the warranty conditions . Many problems can be solved quickly and easily at home with our online support, which may prevent repair.
The Online-Hearingaids Reparation Checklist
First, go through our checklist. If you still can't hear well, visit our page: How does the repair process work ? Please note: You can only send us your hearing aids if you purchased them from us.
The batteries in my hearing aid are running out much faster than I'm used to
The batteries of Online-HearingAids last 5 to 14 days, depending on the type and settings of the hearing aid. In order not to use any power at night, we recommend opening the battery drawer every night. This allows the hearing aid to dry properly. Drying a hearing aid works even better in a drying box. This prevents the hearing aid from becoming defective due to moisture.
My hearing aids are crackling
Sometimes moisture can get into the hearing aid through cleaning or perspiration. This can then make a cracking sound. Therefore, make sure that the hearing aids can dry properly.
A specially designed Drybox dries your hearing aids from the inside and the built-in UV lamp kills 99% of bacteria, making the devices hygienically clean and reducing the risk of infections.
Is the hearing aid still cracking? Please send an email and the specifications of your defect to our customer service: info@online-hearingaids.com
If our tips did not help and the hearing aid is still defective, please contact our customer service or read more about the repair process via the button below:
Replace speaker?
Filters checked?
Daily maintenance
