If your hearing aid is defective, we can repair it for you.If you have purchased the hearing aid from us, the product may still have a warranty.
However, before contacting us, we recommend that you find out for yourself what could be wrong with the device.
It often happens that the hearing aid is not defective and there is something going on that is easy to solve, such as: changing the filter or replacing a speaker.
That is why we recommend to read below the checklist to find out if your hearing aid is defective.
To make it extra easy, we have created movies for all common situations so that you can see exactly what to do. Replacing parts and cleaning you hearing aid has never been so easy.
Discover how our audiologists explain everything in easy 1-2-3 steps.
Common Problems Checklists
Recently I no longer hear properly
Please first check the following items, before sending your hearing aid return for repair:
- 1.There may be a plug (wax) in the ear, usually the hearing aid will give feedback. (a squeaking sound).
- 2.Check the battery with a battery tester. If necessary, replace the battery.
- 3.If rechargeable hearing aid, check the contacts of the hearing aids and clean the charger itself with special alcohol wipes if necessary. If you have rechargeable batteries that you can replace yourself, check with a normal battery whether the hearing aid works now, if so, order new rechargeable batteries.
- 4.Check if the cap is clogged. By cleaning the cap every evening with a damp cloth, you prevent blockage. If necessary, replace the cap / dome.
- 5.Replace the filter if necessary.
- 6.Check that the earmold is not blocked. If necessary, clean the earmold with the cleaning kit. Make sure you blow dry the tube and earmold thoroughly with a blower, one drop of water can completely close the tube.
- 7.Check the tube for small tears or kinks. It can wear out by inserting and removing the tube. Replace the tube if you detect any kinks.
- 8.Clean the tube. Detach it from the hearing aid and insert the supplied black wire through the tube. Replace the tube if necessary.
- 9.With in-ear hearing aids, it is important to always keep the microphone opening clean and open for good sound quality. You can use a soft brush for this. By lightly brushing over the opening (s), you can easily remove the dirt from the microphone.
The batteries of Online-HearingAids.com last approximately 5 to 14 days, depending on the type and settings of the hearing aid. In order not to use any power at night, we recommend that you open the battery drawer every night. Your hearing aid can then dry properly immediately. By the way, a hearing aid does even better in a drying box. This prevents your hearing aid from malfunctioning due to moisture as much as possible.If you use rechargeable batteries that you can replace yourself and these are older than a year, the batteries need to be replaced. Do you have hearing aids where you cannot replace the battery yourself and have you checked that the hearing aid is properly and fully charged but it still does not work? Then contact us.
Sometimes, cleaning or perspiration can cause moisture to get into your hearing aid. Your hearing aid can then make a cracking sound. Therefore, make sure that the hearing aids can dry properly.
This Drybox dries your hearing aids from the inside out and the UV lamp kills 99% of the bacteria, making the devices clean.
This also lowers the risk of inflammation. Does your hearing aid still crack after using a drying box? Then you should indeed have the device repaired.
Before you can be sure that your hearing aid is defective, it is important to first work through the list below.
1. Check the battery with a battery tester. If necessary, replace the battery.
2. Check that the earmold is not clogged. If necessary, clean the earmold with the cleaning kit. Make sure that you blow dry the tube and earmould well with a blower, one drop of water can completely seal the tube.
3. Check the tube for small cracks or kinks. It can wear out by inserting and removing the tube. Replace the tube if you detect any kinks.
4. Clean the tube. Detach it from the hearing aid and insert the supplied black wire through the tube. Replace the tube if necessary.
5. Check if the filter is clogged. By cleaning the hearing aid every evening with a damp cloth, you prevent blockage. If necessary, replace the filter.
6. With in-ear hearing aids, it is important to keep the microphone opening clean and open at all times for good sound quality. You can use a soft brush for this. By brushing lightly over the opening (s), you can easily remove the dirt from the microphone.
Common situations with Ear Molds
I cleaned the earmold and now the hearing aid stops working.
Remove the ear mold from the hearing aid and place the hearing aid in the palm of your hand. Then fold your hand. If the hearing aid whistles / beeps, it is due to the ear mould. The earmould is still clogged. Clean the ear mold again to correct the problem. If the hearing aid does not whistle, the following can help:
1. Check the battery with a battery tester. If necessary, replace the battery.
2. Use the blower to blow the channels of the earmold and the tube dry.
I cleaned my earmolds and now my hearing is much worse.
Check whether the correct earmold is on the correct hearing aid, perhaps the right and left have been swapped. Usually there is a mark on the hearing aid. Right is red, left is blue. If necessary, exchange the earpieces.
Is the correct earmold placed on the correct hearing aid ? Then blow dry the channels of the earmold and the tube with the blower.
Does this not solve the problem? Then please contact with us.
My earmolds do not stay securely attached to my hearing aids.
The tube loses its flexibility and becomes hard due to perspiration and sunlight. This causes the quality of the sound to deteriorate. So replace the tube regularly.
Have you checked the above checklist to know if your hearing aid is defective? Send us your hearing aids. Please always send in both hearing aids! Even if one of the two hearing aids is defect. It happens regularly that we get a hearing aid back from repair without settings. In order to reset the hearing aid we need both hearing aids.
Download the return form here and make sure to include it in your repair shipment package.
IMPORTANT: Make sure to include this repair form physically in the package.
We will not take products in reparation without a repair form.Â
Extra repair shipment information
- Within the EU you can send your repair with any local carrier. You do not have to do this insured or registered. However we recommend a secured method of shipment.
- ALWAYS include a repair form in your package.
- The costs for sending the repair are at your own expense.
- Do you ship from outside the EU? Then send it with UPS or DHL.
- Indicate that it is a repair, so ‘Returned goods’ and not ‘Commercial goods’. Please make sure the package weight has been entered correctly. Hearing aids weigh next to nothing. 0.5 kg is often sufficient.
Have you already replaced your batteries? In addition, it is also possible that the filters need to be replaced.
Unplug your old hearing aids and reconnect with Bluetooth. Check if you have the latest software on your phone and if the app has the latest update.
With Phonak hearing aids you can press the push button for 20 seconds. For other hearing aids, check whether the contact points have been cleaned properly. If this doesn’t work either, please contact us.
Yes, the costs for sending the repair are at your own expense.
The time for a hearing aid reparation varies between 7 to 14 working days before a product has been repaired and is ready to be shipped back.
Yes, we always send the hearing aids to the original manufacturer for reparations.