You want to hear well in all listening situations. You cannot create all these situations in one day. That is why you have 60 days to use the hearing aids for 60 days without risk. If for whatever reason the devices are not to your satisfaction, you send the devices back by post. The full purchase amount of the hearing aids will be refunded to you within 14 days after the termination of the agreement. We will wait with refund until we have received the goods back.

Right to cancel 
You have the right to return the hearing aids within 60 days without giving any reason. The withdrawal period expires 60 days from the day of closing the purchase of hearing aids.
To exercise the right to cancel, please inform us:
your name, address and, your telephone and e-mail address.
You may use the cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than
the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Yes, you can test the hearing aids for 60 days. If you are not 100% satisfied, you can return the hearing aids and we will refund the full purchase amount of the hearing aids within 7 days.

The 60 days start from the day you order the hearing aids. But if you hand them in on the 61st day, we’re not the faintest either.